Here at Gogofurniture.com, we have the privilege to serve your furniture needs 24 hours a day. It is our greatest achievement to provide our customers with personal care and attention to even the smallest details. We are honored to have an outstanding reputation which we have received by our impeccable customer service skills. You need not be concerned with any aspect of delivery. From the moment your order is placed, to when your beautiful new addition is sitting in your home, we will take care of all your needs from A to Z.
* Upon completion of your order our customer service department will email you with your specific delivery information.
* If the delivery time or date does not suit your needs we will be happy to adjust it according to your convenience.
* All merchandise that is in stock will ship within 5-10 days.
* Merchandise that is not in stock will ship within 3-4 weeks.
* Special items that are custom made and coming from overseas may take up to 3 months to ship.
* Our Customer Service Department will call you 24 hours prior to your delivery and notify you of the 2-6 hour window of arrival. Our courteous drivers will then call you again 1 hour before arrival.
FREE White Glove Platinum Service
* Announcing... FREE White Glove Platinum Service! All our customers within the 5 Boroughs of NYC and some Jersey and Long Island locations are eligible for this outstanding treat!
* To all of our other customers, please call us to discuss qualifying.
* We are proud to have our own in-house trucks so that we provide you with an exceptional delivery process . Our experienced drivers pay attention to detail, take care of those extra delicate items, wrap each piece with individual care, and provide you with professionalism and excellent customer service.
* Since we are completely responsible for your merchandise, and we eliminate a 3rd party shipping company, we allieviate extra stress and complications from your shipping process. If you buy it from GoGoFurniture.com you will get it delivered from GoGoFurniture.com! You will deal directly with us.
* From our truck to your room of preference - we do not only provide curbside delivery, we will bring your merchandise up 2 flights of stairs (if you have more than 2 flights of stairs, then please call us to make arrangements.) and into any room that you would like! This is our unbelievable FREE White Glove Platinum Service!
* Not only that, but we will open, unpack, and assemble your merchandise!
* Once assembled, we will set up your furniture, and place it according to your instructions.
* All of this is included in GoGoFurniture.com's FREE White Glove Platinum Service!
* Removal of old furniture from your home can be arranged by contacting our Customer Service Department prior to delivery.
* If there are any specific conditions for your delivery, like narrow staircases or low ceilings, please call us before to let us know.
* We appreciate your cooperation in helping us provide you with a smooth delivery experience.