Return & Cancellation policy

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Cancellation Policy

All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving the product of your choice. Since all our products are custom ordered, at the very beginning of this sequence gogofurniture.com and its respective customer become financially obligated to purchase and pay for the ordered product. We at GoGoFurniture.com try to remain the most customer friendly furniture website on the internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full  to terms and conditions of sale by GoGoFurniture.com". By checking this box you agree to accept in full all terms and conditions listed on GoGoFurniture.com including our Cancellation Policy and such acceptance will be in lieu of customer's legal signature.

Return Policy

If the order has arrived but you do not want to accept it for any reason you have 30 days after delivery to decline it. Please call us at 718-330-0005 immediately and we will arrange for pick up. No orders will be accepted back without prior authorization by GoGoFurniture.com. The refund of your order in the full amount of your order less all delivery charges and a 30% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back to the warehouse.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 1-718-330-0005.

Damaged Items

GoGoFurniture.com has our own professional in-house delivery and trucking company with only the most skilled and cautious drivers, however, unfortunately, on occasion, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note if there may be any damages (all details in their entirety) on the bill of lading. In this event, we ask our customers to please  call us at 718-330-0005, and to photograph the damages, and e-mail them to GoGoFurniture.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist our customers with later claims.  We reserve the right to repair furniture in our customerÂ’'s home or accept return for repair and/or replacement. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept our appointment for any repairs or replacement furniture to complete the order process.

Throughout the ordering process you will be prompted to check the box reading: "I agree in full  to terms and conditions of sale by gogofurniture.com" and such acceptance will be in lieu of customer's legal signature.


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