All our products are custom ordered for our valuable customers.
If the order has arrived but you do not want to accept it for any reason you have 30 days after delivery to decline it. Please call us at 718-330-0005 immediately and we will arrange for pick up. No orders will be accepted back without prior authorization by GoGoFurniture.com. The refund of your order in the full amount of your order less all delivery charges and a 30% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back to the warehouse.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 1-718-330-0005.
GoGoFurniture.com has our own professional in-house delivery and trucking company with only the most skilled and cautious drivers, however, unfortunately, on occasion, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note if there may be any damages (all details in their entirety) on the bill of lading. In this event, we ask our customers to please call us at 718-330-0005, and to photograph the damages, and e-mail them to GoGoFurniture.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist our customers with later claims. We reserve the right to repair furniture in our customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept our appointment for any repairs or replacement furniture to complete the order process.
Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by gogofurniture.com" and such acceptance will be in lieu of customer's legal signature.